With Comparative, each day you can identify friction in your customer service journey, gain a deeper understanding of your customer’s needs, and build a reputation for best in class customer service. No more waiting on dashboards and reports. Join the ranks of data-driven customer service leaders and see the difference Comparative can make.
"Comparative has made our analyst team 10x more efficient. We can stay on top of inbound requests with no querying, which frees us up to do more important but less urgent analysis that was never previously prioritized."
Diego Alonso Delgado Cáceres
Data Lead at Mino Games
"Comparative has totally transformed our analytics. We’re able to get answers instantly, that would take weeks of work from our BI tools. Almost everyone on the team uses it every day."
CEO & Founder of Wombo
Build Strong and Lasting relationships with your customers by proactively identifying and addressing their challenges, ensuring they feel valued and supported throughout their entire journey with your brand
Analyze data on customer volume, service agent performance, and other metrics to adjust staffing levels and shift schedules to better meet customer demand
Identify areas where customers tend to struggle the most by deeply analyzing data on user behavior and interactions. Then build personalized experiences to address their concerns and deliver value faster!
Get real-time insights into your customer support metrics and uncover how your efforts are contributing to key company metrics like retention and revenue.
How do I know the results are accurate?
Every segment we surface is replicable with a simple SQL query.
In addition, all of the segments are tested for statistical significance, outliers and relevance. So you won't see untrustable data. Comparative doesn't transform or predict your data in any way, it simply deterministically finds key insights.
How does Comparative find the right segments?
Our algorithm dynamically segments every row in your dataset set to find those with the most change. It then tests to every segment to filter signal from the noise. Finally it combines these in an easily digestible format.
Will Comparative work with my dataset?
Comparative is totally generic and will work with any modern dataset.
Does my data need to be complex for me to get value from Comparative?
No! Comparative is a good fit for any business that wants to make data-driven decisions quickly and confidently. We work with businesses across a variety of industries and can work with you to help gather the insights that matter most to your business.
Do I need to predefine segments in my ETL?
Not at all. Comparative will dynamically determine segments more accurately than if you predefine them yourself. However Comparative will work with whatever data you provide, so it will also work well with your existing predefined segments.
Does Comparative replace certain tools?
Comparative can be used alongside your high level dashboards. You'll check your dashboards for high level health monitoring, and Comparative will clearly explain any changes in them. Soon we will also help replace your existing BI software. Stay tuned.
How much does Comparative cost?
You'll get access to all of Comparative's core features as part of our monthly plan. Reach out to us for a quote.
Why should I use Comparative?
Comparative is transforming the way teams use data to make decisions. Instead of relying on multiple dashboards and manual investigations, Comparative surfaces critical insights automatically, and allows anyone at your company to easily monitor your metrics, get answers to questions and make decisions immediately.